Artificial intelligence has taken the world by storm and with new uses for AI popping up across virtually all industries, it’s crucial for business owners to stay in the loop. This can present you with new opportunities, while also allowing you to automate tedious tasks.

In this article, BOST take a look at how AI can be used while outsourcing, while also discussing the benefits and potential drawbacks!

How Outsourcing and AI are Interlinked

One of the main influences that AI has had on outsourcing is raising the bar in terms of expectations. Many clients are now accepting the use of AI with their projects, which in their eyes, should make the quality of work better and the delivery time shorter.

According to a recent study, over 50% of businesses now use artificial intelligence in one way or another. This could be for completing tasks such as:

  • Creating personalised user interfaces
  • Producing analytics and statistics about a target market
  • Increasing the speed of a website
  • Offering customers instant help with the use of chatbots

Although AI may sound like a new concept in the world of business, it’s quickly solidifying itself as an essential part of everyday operations.

Benefits of AI for Outsourcing

As mentioned earlier, AI has been revolutionary for automating tedious work for both business owners and remote workers. This could include things such as planning your tasks for the day or organising your emails, for example. While each of these tasks may only take a couple of minutes, the time-saving potential of AI is monumental.

Some of the other benefits that apply to outsourcing include:

1. Business owners can find it much easier to find talented remote workers using statistical analysis. For example, AI can easily screen candidates to predict who will be the best fit for a particular role.

2. AI can be used by business owners or managers to stay informed regarding the process of outsourced employees. This can make communication less stressful while also ensuring that deadlines are met.

3. Certain AI-powered software can also proofread work as it’s written. This can be something as simple as Grammarly for checking spelling mistakes, to a complex app such as Snyk that can be used for identifying errors in advanced coding languages.

Drawbacks of AI in Outsourcing

Of course, there is also a variety of potential drawbacks that can affect your experience with AI. Perhaps the most significant is that AI simply isn’t as reliable as real human input. This is why certain industries, such as Cybersecurity, will never fully rely on AI.

There are a few other things that you should consider before using AI in your business, too:

1. AI methods rely heavily on data, making them prime targets for hackers. This means that businesses will have to invest in effective security, which in many cases, can be more expensive than simply outsourcing the work.

2. Using AI can also be rather complicated, especially if your outsourced staff speak different languages or are located in different countries. While nearshoring can help with this, artificial intelligence methods can still be troublesome to implement.

3. With this sort of technology also being new, there is a shortage of workers who are familiar with or comfortable with AI processes. There are also many skilled workers who have been educated to complete tasks in a specified way. Veterans in different industries may also be hesitant to compromise their own workflow by using AI.

Future Implications and Uses of AI in Outsourcing

So, what are the outsourcing trends regarding AI that we are likely to see in the future? One of the first steps is for those well-versed in artificial intelligence to address the issues that already exist. This could include making processes easier to follow without huge amounts of knowledge and adding more reliability to AI software.

It’s also highly likely that the tech industry will continue to embrace AI, implementing it wherever possible. Companies such as Amazon and Apple already use artificial intelligence to prevent fraud, alongside offering personalised experiences to users. This includes the process of facial and speech recognition. There are plenty of other possibilities for AI in this field, so it’s probable that tech leaders will keep pushing the envelope.

Last but not least, we may see a decrease in human virtual assistant roles. Basic tasks can now be easily done by AI systems, meaning that now is an appropriate time for remote workers to broaden their skill sets.

Find Top Macedonia Outsourcing Talent with BOST

In conclusion, it’s clear that AI is very helpful in the outsourcing space, however, it’s not capable of competing with remote workers.

Here at BOST, we can help with every aspect of the Macedonia outsourcing process, allowing you to find remote workers that perfectly align with your business ethics and goals. Book a free consultation with us today to learn more about how we can help your business grow!